![]() If the authenticator you're using doesn't offer cloud backups, it might instead use a secret key or backup code in order to transfer to a new device. ![]() So in their example, if you are trying recover personal account A from your old phone, but the Authenticator app on the new device already contains personal account B, it will overwrite account B when you recover account A. ![]() You'd need to check with the app developer to find out whether the authenticator you're using has cloud backups available or not for recovery and if not, you're going to need to set that back up again manually for each site you had set up for use with it.įor instance Google Authenticator doesn't have cloud backups available, however Microsoft Authenticator does offer this option. you must make sure you don't have a personal Microsoft account already set up in the authenticator app on the new device. This would all be completely dependent upon the authenticator you're using though. Sounds like you're talking about a 3rd party authenticator app which didn't transfer to your new iPhone or perhaps the content within the authenticator didn't transfer over.
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